According to the service profit chain model, workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior and these outcomes affect:
A)service quality.
B)customer satisfaction.
C)perceptions of value.
D)profitability.
E)all of these.

Question

Quizplus · Accepted Answer

Workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior.These employee outcomes affect service quality, which then influence customer satisfaction and perceptions of value, customer referrals, and ultimately the company's profitability and growth.

According to the Service Profit Chain Model, Workplace Practices Affect