Question 1

Empathy is both cognitive and emotional.

Accepted Answer

Empathy is both cognitive and emotional, meaning that empathy is about understanding as well as feeling what the other person feels in that context.

Question 2

Sandy is a R&D manager at a manufacturing plant and her self-concept is considered to have low complexity.Which of the following would most likely be what she considers as her most important identities?

Accepted Answer

A self-concept has low complexity when the individual's important identities are highly interconnected, such as when they are all work-related (manager, engineer, family income-earner).

Question 3

Recent studies suggest that we have a(n) _________ self (our personal traits), _________ self (interpersonal relations), and _________ self (our membership in identifiable social groups).

Accepted Answer

Recent studies suggest that we have an individual self (our personal traits), relational self (interpersonal relations), and collective self (our membership in identifiable social groups).

Question 4

According to the halo effect, a supervisor's initial expectations of you influence your behavior so that you are more likely to act consistently with those expectations in the consequent encounters.

Accepted Answer

The above instance is a feature of a self-fulfilling prophecy and not a halo effect.

Question 5

According to the Johari Window, the hidden area is reduced through disclosure.

Accepted Answer

The hidden area is reduced through disclosure-informing others of your beliefs, feelings, and experiences that may influence the work relationship.

Question 6

Diversity training is the best way to minimize perceptual biases.

Accepted Answer

A more powerful way to minimize perceptual biases is to help people become more aware of biases in their own decisions and behavior.

Question 7

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

Accepted Answer

The contact hypothesis states that the more we interact with someone, the less prejudiced or perceptually biased we will be against that person.

Question 8

A person's annual performance evaluation is heavily influenced by performance results of the last month.This is an example of recency effect.

Accepted Answer

The recency effect occurs when the most recent information dominates our perceptions.This perceptual bias is most common when people (especially those with limited experience) are making an evaluation involving complex information.

Question 9

Diversity awareness programs mainly educate employees about the value of diversity and problems with stereotyping.

Accepted Answer

Diversity awareness training tries to minimize discrimination by making people aware of systemic discrimination as well as prejudices that occur through stereotyping.This training also attempts to dispel myths about people from various cultural and demographic groups.

Question 10

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

Accepted Answer

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

Question 11

In a global mindset, the empathy of an individual from a different culture translates into the effective use of words and behaviors that are compatible with the local culture.

Accepted Answer

Global mindset includes understanding the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation.Furthermore, this empathy translates into the effective use of words and behaviors that are compatible with the local culture.

Question 12

A global mindset can be developed through better knowledge of people and cultures solely by formal training.

Accepted Answer

Knowledge of people and cultures is acquired through formal programs, such as diversity training, but deeper absorption results from immersion in those cultures.

Question 13

When interacting with people from other backgrounds, perceptual biases are more likely to be minimized when these people have equal status during the interaction.

Accepted Answer

Meaningful interaction is strongest when people work closely and frequently on a shared goal that requires cooperation and reliance on one another.Furthermore, everyone should have equal status in that context and should be engaged in a meaningful task.

Question 14

Employees who are thinking of quitting their jobs believe that a large percentage of their co-workers are also thinking about quitting.This perceptual error is called the halo effect.

Accepted Answer

The false consensus effect is a widely observed bias in which we overestimate the extent to which others have beliefs and characteristics similar to our own.

Question 15

People who are unsure of their self-views are more:

Accepted Answer

People who are unsure of their self-views are more easily influenced by others, experience more stress when making decisions, and feel more threatened by social forces that undermine their self-confidence and self-esteem.

Question 16

People who learn to empathize with others are less likely to engage in fundamental attribution errors.

Accepted Answer

Empathizing with others improves our sensitivity to the external causes of another person's performance and behavior, thereby reducing fundamental attribution error.

Question 17

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and pay more attention to the dominant information presented later in the interview.

Accepted Answer

The primacy effect is our tendency to quickly form an opinion of people on the basis of the first information we receive about them.It is the notion that first impressions are lasting impressions.It does not cause interviewers to ignore information presented at the beginning of the interview and to pay more attention to information presented later in the interview.

Question 18

The Johari Window is a training program that teaches employees how to change their personality.

Accepted Answer

The objective of the Johari Window is to reduce perceptual biases.It encourages disclosure and feedback to increase our own open area and reduce the blind, hidden, and unknown areas.

Question 19

A global mindset includes the capacity to empathize and act effectively across cultures.

Accepted Answer

A global mindset includes an individual's capacity to empathize and act effectively across cultures.

Question 20

Self-fulfilling prophecy training is successful at influencing managers to eliminate self-fulfilling prophecies.

Accepted Answer

Self-fulfilling prophecy training informs managers about this perceptual bias and encourages them to engage in more positive rather than negative self-fulfilling prophecies.

Quiz 3: Perceiving Ourselves and Others in Organizations

Empathy is both cognitive and emotional.

Sandy is a R&D manager at a manufacturing plant and her self-concept is considered to have low complexity.Which of the following would most likely be what she considers as her most important identities?

Recent studies suggest that we have a(n) _____ self (our personal traits) , _ self (interpersonal relations) , and _____ self (our membership in identifiable social groups) .

According to the halo effect, a supervisor's initial expectations of you influence your behavior so that you are more likely to act consistently with those expectations in the consequent encounters.

According to the Johari Window, the hidden area is reduced through disclosure.

Diversity training is the best way to minimize perceptual biases.

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

A person's annual performance evaluation is heavily influenced by performance results of the last month.This is an example of recency effect.

Diversity awareness programs mainly educate employees about the value of diversity and problems with stereotyping.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

In a global mindset, the empathy of an individual from a different culture translates into the effective use of words and behaviors that are compatible with the local culture.

A global mindset can be developed through better knowledge of people and cultures solely by formal training.

When interacting with people from other backgrounds, perceptual biases are more likely to be minimized when these people have equal status during the interaction.

Employees who are thinking of quitting their jobs believe that a large percentage of their co-workers are also thinking about quitting.This perceptual error is called the halo effect.

People who are unsure of their self-views are more:

People who learn to empathize with others are less likely to engage in fundamental attribution errors.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and pay more attention to the dominant information presented later in the interview.

The Johari Window is a training program that teaches employees how to change their personality.

A global mindset includes the capacity to empathize and act effectively across cultures.

Self-fulfilling prophecy training is successful at influencing managers to eliminate self-fulfilling prophecies.

Quiz 3: Perceiving Ourselves and Others in Organizations

Empathy is both cognitive and emotional.

Sandy is a R&D manager at a manufacturing plant and her self-concept is considered to have low complexity.Which of the following would most likely be what she considers as her most important identities?

Recent studies suggest that we have a(n) _________ self (our personal traits) , _________ self (interpersonal relations) , and _________ self (our membership in identifiable social groups) .

According to the halo effect, a supervisor's initial expectations of you influence your behavior so that you are more likely to act consistently with those expectations in the consequent encounters.

According to the Johari Window, the hidden area is reduced through disclosure.

Diversity training is the best way to minimize perceptual biases.

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

A person's annual performance evaluation is heavily influenced by performance results of the last month.This is an example of recency effect.

Diversity awareness programs mainly educate employees about the value of diversity and problems with stereotyping.

The halo effect occurs when one characteristic of a person shapes our general impression of that person which, in turn, biases our perceptions about the other characteristics of that person.

In a global mindset, the empathy of an individual from a different culture translates into the effective use of words and behaviors that are compatible with the local culture.

A global mindset can be developed through better knowledge of people and cultures solely by formal training.

When interacting with people from other backgrounds, perceptual biases are more likely to be minimized when these people have equal status during the interaction.

Employees who are thinking of quitting their jobs believe that a large percentage of their co-workers are also thinking about quitting.This perceptual error is called the halo effect.

People who are unsure of their self-views are more:

People who learn to empathize with others are less likely to engage in fundamental attribution errors.

The primacy effect causes interviewers to ignore information presented at the beginning of the interview and pay more attention to the dominant information presented later in the interview.

The Johari Window is a training program that teaches employees how to change their personality.

A global mindset includes the capacity to empathize and act effectively across cultures.

Self-fulfilling prophecy training is successful at influencing managers to eliminate self-fulfilling prophecies.

Recent studies suggest that we have a(n) _____ self (our personal traits) , _ self (interpersonal relations) , and _____ self (our membership in identifiable social groups) .