Question 1

You can demonstrate proper cubicle etiquette by

Accepted Answer

Ask permission before entering others' workspace.

Question 2

"When my boss talks to me in a deadly calm voice with a low pitch,slow tempo,and steady rhythm,I know she's mad about something!" In this example,the employee identifies the supervisor's feeling through an understanding of

Accepted Answer

"Paralanguage" refers to vocal characteristics such as pitch, tempo, pace, and volume.

Question 3

In polychronic cultures,

Accepted Answer

In polychronic cultures, getting down to business right away is often viewed as rude.

Question 4

All of the following are signs of immediacy EXCEPT

Accepted Answer

Immediacy behaviors communicate warmth and liking.

Question 5

All of the following are suggestions for improving your nonverbal effectiveness except:

Accepted Answer

A professional identity that reflects confidence, goodwill, and positive emotion will serve you well in the workplace.

Question 6

Which of the following is NOT true about the physical environment at work?

Accepted Answer

The frequency of conversations between co-workers is directly related to the distance between their desks.

Question 7

All of the following are politeness rules for those who share cubicles EXCEPT

Accepted Answer

If you overhear a fellow cube dweller ask a question, don't answer it.

Question 8

Jeremiah wears torn blue jeans,sandals,and a muscle shirt to his interview for a job as a computer technician.A large tattoo is clearly visible on his neck.We can conclude that

Accepted Answer

Nonverbal communication makes a powerful impression.

Question 9

The text explains that we can change the meaning of a word with a simple change of pitch or volume.This nonverbal characteristic is called

Accepted Answer

"Paralanguage" refers to vocal characteristics such as pitch, tempo, pace, and volume.

Question 10

The distance that separates coworkers is referred to as

Accepted Answer

The distance between our workspace and others' workspaces is referred to as our proximity to our co-workers.

Question 11

When Jolene uses clear,direct,and specific statements to explain to her subordinates how to complete a task,she is using low-level abstractions.

Accepted Answer

Low-level abstractions are specific, concrete statements that refer to observable objects or events.

Question 12

If someone you really don't like comes within four feet of you,which distance zone has he entered?

Accepted Answer

The casual-personal distance zone, in U.S. culture, ranges from 18 inches to about four feet away.

Question 13

You have just been hired as a manager.Unwisely,you want to send the message to anyone who comes to talk to you that you are in charge.How would you arrange your office?

Accepted Answer

A boss who wants to send a message of control would arrange her office so that she sits behind a large desk while her visitor sits in a chair on the other side of the desk more than four feet away

Question 14

Immediacy

Accepted Answer

Immediacy (communication behaviors that signal warmth and liking) typically enhance credibility and career success.

Question 15

All of the following are true concerning appearance except:

Accepted Answer

Your clothing choice impacts others' perceptions of you.

Question 16

All of the following are true about body movement except:

Accepted Answer

Most people are less aware of their hand movements than of their facial expressions.

Question 17

If you wanted to create a friendly atmosphere as you introduced your company's new marketing plan to two of your best clients,which of the following distance zones would be most appropriate?

Accepted Answer

People who stand back when they transact business are perceived as less friendly than those who position themselves within the casual-personal zone.

Question 18

When choosing your wardrobe,it's advisable to

Accepted Answer

Dress according to the expectations of the job you want.

Question 19

All of the following are true statements about eye contact except

Accepted Answer

In a typical two-person conversation, one person will look at the other person's eyes about 50 to 60% of the time.

Question 20

In conversation,the best guide for eye contact across all cultures is

Accepted Answer

Effective communicators need to be aware of cultural variations in eye contact.

Quiz 4: Verbal and Nonverbal Messages