Question 1

Define paraphrasing,and explain its purpose.Describe three types of paraphrasing,and give an example of each.

Accepted Answer

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Question 2

A listener can paraphrase the content,the intent,and/or the feelings of a speaker's message.

Accepted Answer

We can paraphrase the content, the intent, and/or the feelings of a speaker's message.

Question 3

Identify and explain four myths (faulty assumptions)about listening.For each,write a statement that counters the myth and reflects the truth about listening.

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Question 4

Identify three listening barriers that present the greatest challenge in preventing you from listening effectively.Suggest a possible remedy for each.Support your remedies with information from the text.Depict specific examples of how you could enact these in your own life.

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Question 5

Imagine that you have been asked to give a five minute speech in class about "Listening to Evaluate." Create an outline for the body of the speech,using "Analyze Speaker's Evidence" as your first main point and "Examine Emotional Appeals" as your second main point.Identify at least four elements of supporting data for each main point.

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Question 6

Answer the following about using questions in conversation:
(a)Why are sincere questions an important element of listening? Write two examples of sincere questions a manager could ask a subordinate.How would these questions contribute to effective listening?
(b)What are counterfeit questions and why should they be avoided? Write two examples of counterfeit questions a manager should avoid asking a subordinate.What might be the negative impact of each question?

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Question 7

Create a table with three columns and six rows.In the top row,label the three columns as "Listening Barriers"; "Description and Examples"; and "Listening Strategies." For the first column,in each of the five remaining rows,write the label (using terminology from the text)of a listening barrier that you have personally experienced.In the second column,describe and give a specific example of each barrier.In each row of the third column,suggest one strategy you could use to help overcome the barrier.

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The answer of Create a table with three columns and...

Question 8

It's important to evaluate the messages we hear on two levels: logic and emotion.

Accepted Answer

Messages should be evaluated on two levels: logic and emotion.

Question 9

One benefit of note-taking is that it signals to the sender that you are paying attention.

Accepted Answer

Note-taking can signal to speakers that you care enough to write down what they're saying.

Question 10

We should be sure we understand a speaker's message before we evaluate its quality.

Accepted Answer

It's important to understand a speaker's message fully before you start to evaluate it.

Question 11

Select any one of the guidelines for "Listening to Understand" described in your text.Describe this skill,explain why it is important,identify potential mistakes we might make when we are attempting to practice this skill,and illustrate the skill with an example.

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Question 12

Listening can involve listening for feelings as well as for facts.

Accepted Answer

We can listen for feelings as well as for facts.

Question 13

A telephone log can note things that were not said or done,as well as matters that were attended to.

Accepted Answer

Telephone logs can track what was done as well as what wasn't done.

Question 14

Which of the listening style preferences described in the book do you fit most closely? Identify the major characteristics of this style.In what types of situations is this style most useful? In what types of situations might this style be a drawback?

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The answer of Which of the listening style preferences described...

Question 15

A strong emotional appeal is always valid.

Accepted Answer

Emotional appeals are not always valid. Examine them carefully.

Question 16

Nonverbal cues can help us tune in to a speaker's feelings and attitude.

Accepted Answer

Nonverbal cues help us learn about others' feelings and attitudes.

Question 17

Identify a career area you might be interested in pursuing.Explain at least three specific ways that effective listening could help you succeed in that career.Drawing on material from this text,describe a plan for improving those three aspects of your listening.

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Question 18

When we listen critically,we consider whether speakers provide enough valid evidence to support their claims.

Accepted Answer

Evaluating a message involves determining whether the speaker has provided enough valid evidence to adequately support their claims.

Question 19

Two of the text's guidelines for effective listening are: "Withhold Judgment" and "Analyze the Speaker's Evidence." Compare and contrast these two guidelines,explaining when each one is appropriate and how to accomplish each one.Illustrate your answer with examples.

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Question 20

Describe four concrete ways that culture and/or gender differences influence how and to whom we listen.What are three specific actions listeners can take to minimize the detrimental effects of these differences?

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Quiz 3: Listening