Question 1

Before you speak to a person with a visual impairment,identify yourself.

Accepted Answer

Identify who you are when you encounter a person who has a visual impairment.

Question 2

Within any culture,we can find a wide variety of communication styles displayed; for this reason,we should avoid stereotyping members of that culture.

Accepted Answer

Within every culture, we can find a wide variety of communication styles, so it's important not to stereotype.

Question 3

The phrase "paraplegic" has exactly the same significance as the phrase "a person who is using a wheelchair."

Accepted Answer

We can show respect to persons with disabilities by describing the disability as a feature (e.g. a wheelchair user) rather than an intrinsic part of who they are (wheelchair-bound or paraplegic).

Question 4

Employees who were raised in working class families often need to adopt different styles of language,nonverbal,and clothing in order to gain acceptance in middle-class careers.

Accepted Answer

Most middle and upper-class workplaces expect different styles of language, nonverbal, and clothing than do lower-class jobs.

Question 5

Those who speak a nonstandard dialect of English in the U.S.tend usually end up in lower level jobs than those who speak standard English.

Accepted Answer

Speakers of nonstandard dialects of English are likely to end up in lower-level jobs than speakers of standard English.

Question 6

Rules for most nonverbal behaviors,such as eye contact,are universal.

Accepted Answer

Rules for most nonverbal behaviors vary from one culture to another.

Question 7

It is rude to lean on someone's wheelchair.

Accepted Answer

Leaning on someone's wheelchair may be considered a violation of the wheelchair user's personal space.

Question 8

In Mexico and Germany,you are expected to use a person's formal title unless that person has specifically invited you to address him or her casually.

Accepted Answer

In formal cultures such as Mexico and Germany, it's expected that you will address people using their formal title until they invite you to talk to them on a first-name basis.

Question 9

Euro-Americans tend to be more silent than African Americans,Puerto Ricans,and Mexican Americans.

Accepted Answer

Most Native American cultures and many Asian American cultures value silence more than mainstream U.S. culture does.

Question 10

If you have trouble understanding a person who has a speech disability,pretend you understand so they won't have to repeat themselves.

Accepted Answer

If you have trouble understanding a speaker, ask them to repeat themselves. Don't pretend you understand if you don't.

Question 11

You don't need to ask persons with disabilities whether they would like help; just step forth quickly to assist them with tasks that may be hard for them (such as opening doors).

Accepted Answer

Ask before you help. Some persons with disabilities have different preferences than others.

Question 12

A disability is not a defining characteristic of any person; it is simply one feature of their lives.

Accepted Answer

We can show respect to persons with disabilities by describing the disability as one feature of their lives (e.g. a wheelchair user) rather than an intrinsic part of who they are (wheelchair-bound or paraplegic).

Question 13

The unwritten rules for smiling differ from one part of the U.S.to another.

Accepted Answer

The unwritten rules for smiling differ from one part of the country to another.

Question 14

In the U.S.,social class can have a major impact on how people communicate on the job.
False

Accepted Answer

Although we like to think that the U.S. is an egalitarian society, social classes have different sets of values, which have an impact in the workplace.

Question 15

Native Americans prefer to deal with conflict through silence rather than directly addressing the issues openly.

Accepted Answer

Most Native American cultures value silence more than mainstream U.S. culture does.

Question 16

Don't treat persons who have disabilities as if they are "different."

Accepted Answer

Don't treat persons who have disabilities as if they are "different."

Question 17

The style of writing used in text messages (brevity and lack of attention to correct spelling)is viewed by the baby boomer generation as careless and incompetent.

Accepted Answer

The style of writing used in text messages (brevity and lack of attention to correct spelling) is viewed by the baby boomer generation as careless and incompetent.

Question 18

Members of generation Y are good at multitasking,but tend to ignore tasks they aren't interested in (which can be detrimental to their jobs and to themselves).
Culture and Communication in a Diverse Society: Regional Differences

Accepted Answer

Members of the Y generation are good at multitasking, but tend to ignore tasks they aren't interested in (which can be detrimental to their jobs and to themselves).

Question 19

Wal-Mart does not use greeters at its stores in Germany,because in that culture it is not customary to talk to strangers.

Accepted Answer

Wal-Mart does not use greeters at its stores in Germany, because in that culture it is not customary to talk to strangers.

Question 20

In all cultures,a person who avoids eye contact during a conversation is showing dishonesty or disrespect.

Accepted Answer

In Native American cultures, a person who avoids eye contact during a conversation is showing respect toward the speaker.

Quiz 2: Communication, Culture, and Work

Before you speak to a person with a visual impairment,identify yourself.

Within any culture,we can find a wide variety of communication styles displayed; for this reason,we should avoid stereotyping members of that culture.

The phrase "paraplegic" has exactly the same significance as the phrase "a person who is using a wheelchair."

Employees who were raised in working class families often need to adopt different styles of language,nonverbal,and clothing in order to gain acceptance in middle-class careers.

Those who speak a nonstandard dialect of English in the U.S.tend usually end up in lower level jobs than those who speak standard English.

Rules for most nonverbal behaviors,such as eye contact,are universal.

It is rude to lean on someone's wheelchair.

In Mexico and Germany,you are expected to use a person's formal title unless that person has specifically invited you to address him or her casually.

Euro-Americans tend to be more silent than African Americans,Puerto Ricans,and Mexican Americans.

If you have trouble understanding a person who has a speech disability,pretend you understand so they won't have to repeat themselves.

You don't need to ask persons with disabilities whether they would like help; just step forth quickly to assist them with tasks that may be hard for them (such as opening doors).

A disability is not a defining characteristic of any person; it is simply one feature of their lives.

The unwritten rules for smiling differ from one part of the U.S.to another.

In the U.S.,social class can have a major impact on how people communicate on the job. False

Native Americans prefer to deal with conflict through silence rather than directly addressing the issues openly.

Don't treat persons who have disabilities as if they are "different."

The style of writing used in text messages (brevity and lack of attention to correct spelling)is viewed by the baby boomer generation as careless and incompetent.

Members of generation Y are good at multitasking,but tend to ignore tasks they aren't interested in (which can be detrimental to their jobs and to themselves). Culture and Communication in a Diverse Society: Regional Differences

Wal-Mart does not use greeters at its stores in Germany,because in that culture it is not customary to talk to strangers.

In all cultures,a person who avoids eye contact during a conversation is showing dishonesty or disrespect.