An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:
A)extremely rude communication behaviour.
B)a lack of media richness.
C)emotional contagion.
D)evidence that they have difficulty encoding their feedback message.
E)The verbal and nonverbal activities of the colleagues represent all of these.

Question

Quizplus · Accepted Answer

The verbal and nonverbal activities of the colleagues, such as grimacing and making sounds, suggest that they are experiencing emotional contagion, which is the unconscious mimicry of the emotional expressions of others. It is not extremely rude communication behavior, nor is it a lack of media richness or difficulty in encoding feedback. Therefore, option E is not the correct answer.

An Executive Returns from a Business Trip and Tells Colleagues