Emotional dissonance is:
A) the emotion people experience when they are dissatisfied with their paycheque.
B) a significant cause of stress and job burnout.
C) present whenever emotional labour is not required in the job.
D) the main source of ethical conduct in organizational settings.
E) The emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings.
Correct Answer:
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Q18: Which of these statements represents the feeling
Q23: Emotional labour refers to:
A)the effort,planning,and control needed
Q25: Inspiring others,managing conflict,and developing others' capabilities are:
A)required
Q26: Which of the following statements about job
Q27: Emotional dissonance occurs when:
A)there are no known
Q113: Anger,fear,joy,and sadness represent:
A)beliefs that influence our attitudes
Q118: _ are brief physiological,behavioural,and psychological experiences directed
Q121: _ involves modifying behaviour to be consistent
Q122: The difference between emotions and attitudes is
Q155: The competency most strongly associated with awareness
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