The positive effect of job satisfaction on customer satisfaction is most clearly explained by:
A)organizational commitment.
B)emotional intelligence.
C)affective commitment.
D)employee-customer-profit chain model.
E)None of the above

Question

Quizplus · Accepted Answer

The employee-customer-profit chain model suggests that there is a direct link between employee satisfaction and customer satisfaction, which ultimately leads to higher profits for the organization. This model emphasizes that employee job satisfaction and commitment are key factors influencing customer satisfaction. Therefore, the positive effect of job satisfaction on customer satisfaction is explained by the employee-customer-profit chain model.

The Positive Effect of Job Satisfaction on Customer Satisfaction Is