When you talk about the service encounter,you are talking about ______________.
A)The period in which the service provider is trying to obtain information about the customer
B)The period of time between ordering the service and delivery of the service
C)The period during which a customer interacts in any way with a service provider
D)The experience of the employee with the customer
E)None of these

Question

Quizplus · Accepted Answer

The playing field for service quality is the service encounter, which is the period during which a customer interacts in any way with a service provider.

When You Talk About the Service Encounter,you Are Talking About