____ is(are)the knowledge and courtesy of employees,and the ability to convey trust and build a customer's confidence in the quality of the service.
A)Tangibles
B)Assurance
C)Reliability
D)Responsiveness
E)Empathy

Question

Quizplus · Accepted Answer

Assurance is the knowledge and courtesy of employees, and the ability to convey trust and build a customer's confidence in the quality of the service. Service providers often provide assurance primarily through their own competence in the job.

____ Is(are)the Knowledge and Courtesy of Employees,and the Ability to Convey