When discussing service quality,tangibles refer to _________.
A)The elements of communication that differentiate one service firm from another
B)The handsomeness and/or beauty of the employees
C)The combination of price and quality of the service
D)The physical evidence of a service or observable aspects
E)None of these

Question

Quizplus · Accepted Answer

Tangibles are the physical evidence of a service or the observable aspects that help customers form advance opinions about the service despite its general intangibility.

When Discussing Service Quality,tangibles Refer to _________