Reliability when referring to service quality means that _________.
A)The service is performed right the first time and every time
B)The service is variable and has different outcomes due to employee variation
C)Each time a service is performed the customer is asked about his or her perception of the service quality
D)The automobile service department should show you the broken parts when they fix your car
E)None of these

Question

Quizplus · Accepted Answer

Reliability is the ability to provide service dependably and accurately and thus to deliver what was promised. Reliability means performing the service right the first time and every time.

Reliability When Referring to Service Quality Means That _________