CRM is _______________.
A) A software system
B) A business strategy
C) Able to maximize profitability through serving the best customers
D) Customer-centric
E) All of these
Correct Answer:
Verified
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Q83: Customer loyalty is defined as _.
A)Repeat purchases
B)The
Q84: _ is the third element in the
Q85: _ is the first element in the
Q87: Customer satisfaction is defined as _.
A)The degree
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Q89: When a company tries to make the
Q90: The CRM process cycle may be divided
Q91: CRM stands for _.
A)Consumer retention management
B)Customer related
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