What allows customers to use the Web to find answers to their questions or solutions to their problems?
A) Contact center
B) Web-based self-service
C) Call scripting
D) Website personalization
Correct Answer:
Verified
Q41: What accesses organizational databases that track similar
Q46: What compiles customer information from a variety
Q49: What maintains customer contact information and identifies
Q52: What guides users through marketing campaigns performing
Q60: What targets sales opportunities by finding new
Q262: What is Web-based self-service?
A) A place where
Q263: What is automatic call distribution?
A) Automatically dials
Q265: Which of the following is where customer
Q270: Which of the following operational CRM technologies
Q271: What is interactive voice response (IVR)?
A) Automatically
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