Business letters are preferred over e-mail when a permanent record is required, when a message is confidential, when formality is necessary, and when a message requires a persuasive, well-considered presentation.

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Business letters are considered a more formal and official mode of communication than e-mails. They are suitable for formal and official communication that requires a permanent record, confidentiality, and a persuasive presentation.

Business Letters Are Preferred Over E-Mail When a Permanent Record