Most routine request and response messages should be organized using the indirect strategy.
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Q7: Action information,including deadline dates,should be placed in
Q8: Straightforward,direct claims are those to which you
Q9: In the workplace,most messages are positive or
Q10: Pull the red lever is an example
Q11: An adjustment message granting a claim should
Q13: When writing a positive review of a
Q14: As you prepare to write a business
Q15: Social media have drastically shortened business response
Q16: Instructions will be most readable if the
Q17: Thank you in advance for your cooperation
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