Instructions will be most readable if the steps are presented in a horizontal list.
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Q7: Action information,including deadline dates,should be placed in
Q8: Straightforward,direct claims are those to which you
Q10: Pull the red lever is an example
Q66: Subject lines are used in e-mail messages
Q67: A phone call is usually taken more
Q68: Showing that you are angry is an
Q70: A message granting an adjustment or a
Q73: When replying to a customer's request for
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Q76: Typically, when you have a legitimate claim,
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