Information about new products and anticipated future business should never be included in an adjustment message.

Question

Quizplus · Accepted Answer

This statement is not entirely true. While it is not appropriate to include promotional material or marketing messages in an adjustment message, it may be necessary to provide information about new products or anticipated future business in order to explain a change in pricing, terms, or availability. However, the focus of the message should always be on addressing and resolving the customer's issue or concern.

Information About New Products and Anticipated Future Business Should Never