What is a business process?
A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.

Question

Quizplus · Accepted Answer

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order. It involves a series of steps or actions that lead to the desired outcome or objective. Examples include procurement, production, sales, marketing, and customer service processes.

Answer: B
 Business processes are designed to result in a product or service that is received by an organization's external customer. They are focused on meeting customer needs and expectations, and delivering value to the organization's stakeholders.

Answer: C
 Business processes are often invisible to the external customer but essential to the effective management of the business. They include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation. These processes help to ensure that the organization is focused on achieving its strategic objectives and goals.

Answer: D
 Process improvement is an important aspect of business process management. It involves analyzing current processes, identifying areas for improvement, and implementing changes to improve efficiency, effectiveness, and quality. This may involve using tools such as process mapping, data analysis, and continuous improvement methodologies.

What Is a Business Process