Which of the following terms represents the unyielding and continuous effort by everyone in the organization to understand, meet, and exceed customer expectations?
A) Continuous-improvement standards.
B) Flexible and contiguous budgeting.
C) ISO 9000.
D) ISO 14000.
E) Total quality management (TQM).

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a concept of continuous improvement that involves everyone in the organization working to understand, meet, and exceed customer expectations. TQM aims to establish and maintain a culture of quality in the organization. A is incorrect because continuous improvement standards are part of TQM. B is incorrect because flexible and contiguous budgeting does not directly relate to meeting and exceeding customer expectations. C and D refer specifically to certification standards, and while they may contribute to quality management, they do not encompass the entire concept of TQM.

Which of the Following Terms Represents the Unyielding and Continuous