Which of the following items is not considered an external quality (performance) metric?
A) On-time delivery rates.
B) Customer response time (CRT).
C) Number of customer complaints.
D) Throughput efficiency (i.e., the ratio of throughput to resources used).
E) Percentage of products that experience early or excessive failure.

Question

Quizplus · Accepted Answer

Throughput efficiency is an internal quality metric, as it measures how efficiently resources are being used within the system. External quality metrics, on the other hand, focus on aspects of the system's performance that are visible or important to customers or stakeholders outside of the organization. A, B, C, and E are all examples of external quality metrics.

Which of the Following Items Is Not Considered an External