When managers produce value for the customer, their orientation consists of all the following except:
A) Quality and Service.
B) Timeliness of delivery.
C) The ability to respond to the customer's desire for specific features.
D) State of the art manufacturing facilities.

Question

Quizplus · Accepted Answer

The other options (quality and service, timeliness of delivery, ability to respond to customer's desires for specific features) are all aspects that contribute to customer value. However, the state of the art manufacturing facilities may not necessarily be a direct factor influencing customer value, although it may indirectly contribute by allowing for better production processes and higher quality products.

When Managers Produce Value for the Customer, Their Orientation Consists