Which of the following statements about complaints is true?
A) It is wise to assume that all complaints are unjustified.
B) It is not the job of the salesperson to forestall future complaints.
C) Firms do not set up procedures for dealing with claims over $200 because claims this large may require legal advice.
D) A fair settlement made in the customer's favor helps to resell the company and its products.
E) A customer who doesn't complain is a happy customer.
Correct Answer:
Verified
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