Which of the following statements about active listening is FALSE?
A) Paraphrasing what a prospect says is fine, but never repeat things word for word.
B) A salesperson should listen to a customer's words from the customer's point of view.
C) Additional questions can give a salesperson a more complete understanding of what a prospect is trying to communicate.
D) Tolerating silence gives a customer time to think.
E) Summarizing provides both a salesperson and a customer with an overview of what has been said.

Question

Quizplus · Accepted Answer

Paraphrasing what a prospect says word for word is known as parroting, which can come across as insincere and robotic. It is important to paraphrase in your own words to show that you are actively listening and understanding what the prospect is saying.

Which of the Following Statements About Active Listening Is FALSE