Which of the following statements about body language is true?
A) One's voice characteristics carry more of the message than body language in face-to-face communication.
B) Customers may look away from the salesperson while they actively consider information in the sales presentation.
C) Hand gestures have the same meanings in all cultures.
D) A person rocking from side-to-side is conveying a positive outlook.
E) Broad, vigorous arm gestures indicate a lack of interest in the verbal portion of the communication process.

Question

Quizplus · Accepted Answer

It is common for customers to look away from the salesperson while they actively consider information in the sales presentation. This does not necessarily indicate disinterest or negative body language.

Note: A, C, D, and E are incorrect statements. A is incorrect as body language can often convey more than voice characteristics. C is incorrect because hand gestures can vary in meaning across cultures. D is incorrect because rocking from side-to-side can indicate anxiety or discomfort, rather than a positive outlook. And E is incorrect, as broad, vigorous arm gestures can indicate enthusiasm or passion in communication.

Which of the Following Statements About Body Language Is True