Which of the following statements is good advice for salespeople concerned about using proper facial expressions as nonverbal communicators?
A) Nothing creates rapport like a smile.
B) Refrain from blushing during the presentation.
C) Try pointing fingers to add emphasis to statements.
D) Facial reactions are typically easy to manage.
E) Staring fixedly at customers is a great way to communicate confidence.

Question

Quizplus · Accepted Answer

Smiling is a universally recognized sign of friendliness and openness, and can help to establish rapport with customers.

Answer: B 
 Blushing can be an involuntary response to embarrassment or nervousness, but it can also undermine the salesperson's credibility if perceived as a lack of confidence or honesty.

Answer: D 
 Managing facial reactions involves being aware of one's own emotions and working to control them in order to convey a professional and positive demeanor.

Answer: E
 Staring fixedly at customers may be interpreted as aggressive or unsettling, and can create a feeling of discomfort or mistrust. Pointing fingers can also be perceived as accusatory or confrontational.

Which of the Following Statements Is Good Advice for Salespeople