When salespeople communicate in a high-technology environment,they should:
A) always deliver bad news via e-mail.
B) send daily e-mails to each customer.
C) use their own style and not try to mimic the style of their customers.
D) use e-mail to send duplicate messages to all customers.
E) none of the above.

Question

Quizplus · Accepted Answer

None of the options provided are appropriate for communicating in a high-technology environment. Salespeople should use a combination of communication channels, such as email, instant messaging, video conferencing, and phone calls, to meet the needs and preferences of their customers. They should also tailor their communication style to match that of their customers, while maintaining a professional tone. Sending daily or duplicate messages can be seen as spam, and delivering bad news via email can be impersonal and insensitive.

When Salespeople Communicate in a High-Technology Environment,they Should