Question 1

Low job involvement and low organizational commitment are:

Accepted Answer

The psychological disengagement can take several forms. First, if the primary dissatisfaction has to do with the job itself, the employee may display a very low level of job involvement. A second form of psychological disengagement, which can occur when the dissatisfaction is with the employer as a whole, is a low level of organizational commitment.

Question 2

An employee who engages in absenteeism or tardiness most represents:

Accepted Answer

If the job conditions cannot be changed, a dissatisfied worker may be able to solve the problem by leaving the job. Another way of physically removing oneself from the dissatisfying work short of quitting altogether is to be absent.

Question 3

Gabriele, who works at Frasher & Co., was found to be involved in data theft. This is an example of:

Accepted Answer

Organizational commitment is the degree to which an employee identifies with the organization and is willing to put forth effort on its behalf. Individuals who feel they have been unjustly treated by their employer often respond by reducing their level of commitment and are often looking for the first good chance to quit their jobs. They may also respond to perceived unjust treatment by trying to get back at the employer via theft, fraud, or sabotage.

Question 4

Peer review, mediation, and arbitration are stages of:

Accepted Answer

Alternative dispute resolution (ADR)is a method of resolving disputes that does not rely on the legal system. Alternative dispute resolution (ADR)proceeds through the four stages of open door policy, peer review, mediation, and arbitration.

Question 5

After giving Mark the news of his termination, Derek & Lo Co. immediately had its security guards whisk him out of the building with his personal items thrown together in a cardboard box. The lack of which determinant of interactional justice is visible?

Accepted Answer

Social sensitivity is treating the person with dignity and respect.

Question 6

Which of the following corresponds to a response of dissatisfaction when a worker tries to bring about changes in policy or upper-level personnel?

Accepted Answer

One might expect that an employee's first response to dissatisfaction would be to try to change the conditions that generate the dissatisfaction. This can lead to supervisor-subordinate confrontation, perhaps even conflict, as dissatisfied workers try to bring about changes in policy or upper-level personnel.

Question 7

Job satisfaction may be best defined as:

Accepted Answer

Job satisfaction is defined as a pleasurable feeling that results from the perception that one's job fulfills or allows for the fulfillment of one's important job values. The three important aspects of job satisfaction are values, importance of individual views, and perception.

Question 8

Making grievances public by going to the media or government is referred to as _____.

Accepted Answer

Whistle-blowers are often dissatisfied individuals who cannot bring about internal change and, out of a sense of commitment or frustration, take their concerns to external constituencies. They make grievances public by going to the media or government.

Question 9

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors is Laura experiencing?

Accepted Answer

When dissatisfied employees are unable to change their situation or remove themselves physically from their jobs, they may psychologically disengage themselves from their jobs. Although they are physically on the job, their minds may be somewhere else.

Question 10

Employer programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled are referred to as _____ programs.

Accepted Answer

Employee assistance programs (EAPs)are employer programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled. The key to the effectiveness of an EAP is striking the right balance between collecting information that can be used to promote employee health on the one hand and the employee's right to privacy on the other.

Question 11

When it comes to complex jobs, there seems to be a _____ relationship between past performance and future turnover.

Accepted Answer

When it comes to complex jobs, there seems to be a curvilinear relationship between past performance and future turnover, in the sense that the worst and best performers tend to leave more frequently than those at the average.

Question 12

Progressive punitive measures and documentation of work rules and job descriptions are the two central components of _____ programs.

Accepted Answer

Effective discipline programs have two central components: documentation (which includes specific publication of work rules and job descriptions that should be in place prior to administering discipline)and progressive punitive measures.

Question 13

Explanation, consideration, social sensitivity, and empathy are key determinants of:

Accepted Answer

Interactional justice is a concept of justice referring to the interpersonal nature of how the outcomes were implemented. When the decision for termination is explained well and implemented in a fashion that is socially sensitive, considerate, and empathetic, this helps defuse some of the resentment that might come about from a decision to discharge an employee.

Question 14

Job withdrawal is:

Accepted Answer

Job withdrawal is the set of behaviors that dissatisfied individuals enact to avoid the work situation. The behaviors are grouped into three categories: behavior change, physical job withdrawal, and psychological job withdrawal.

Question 15

As a component of job satisfaction, _____ refers to an employee's view of his present situation relative to another employee's values that affects job satisfaction.

Accepted Answer

As a component of job satisfaction, perception refers to an employee's view of his present situation relative to another employee's values that affects job satisfaction. An individual's perceptions may not be a completely accurate reflection of reality, and different people may view the same situation differently.

Question 16

A person's frame of reference:

Accepted Answer

In particular, people's perceptions are often strongly influenced by their frame of reference. A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

Question 17

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called _____.

Accepted Answer

Organizational commitment is the degree to which an employee identifies with the organization and is willing to put forth effort on its behalf. Individuals who feel they have been unjustly treated by their employer often respond by reducing their level of commitment and are often looking for the first good chance to quit their jobs.

Question 18

As a component of job satisfaction, _____ can be defined as what a person consciously or unconsciously desires to obtain.

Accepted Answer

Job satisfaction is a function of values, defined as "what a person consciously or unconsciously desires to obtain."

Question 19

Alternative dispute resolution is a method of resolving disputes that:

Accepted Answer