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Advocates of the Quality Approach Believe That Most U

Question 71

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Advocates of the quality approach believe that most U.S. companies' performance management systems are incompatible with the quality philosophy for a number of reasons. Which one of the following is among these reasons?


A) Most existing systems measure performance in terms of quality, not quantity.
B) They involve both internal and external customers in setting standards and measuring performance.
C) Companies share financial rewards of successes with employees according to how much they have contributed to them.
D) Rewards are connected to business results and profits.
E) Employees are held accountable for good or bad results to which they contribute but do not completely control.

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