Procedural justice refers to the extent that consumers believe the processes involved in processing a transaction,performing a service,or handling a complaint is fair.

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Procedural justice is defined as the fairness of the processes involved in delivering a service or resolving a complaint. It refers to whether consumers think the steps taken by a company to process a transaction or handle a complaint are fair and just.

Procedural Justice Refers to the Extent That Consumers Believe the Processes