The balanced scorecard includes non-financial measures of performance with the financial measures of performance traditionally used. Which of the following are included in the balanced scorecard?

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The balanced scorecard includes all of the above options, which are customer satisfaction, internal business processes, and innovation and learning. These non-financial measures of performance are included to provide a more holistic view of an organization's overall performance and to ensure that it is not solely focused on financial performance. By including these other measures, organizations can better understand how well they are meeting customer needs, how efficient and effective their internal processes are, and how well they are fostering innovation and learning within the organization.

The Balanced Scorecard Includes Non-Financial Measures of Performance with the Financial