SSM Corporation,a multinational healthcare system,measures the number of minutes between a patient's arrival at the emergency room and the time he/she is seen by a physician. This measure focuses on what aspect of the balanced scorecard?

Question

Quizplus · Accepted Answer

The measure of the number of minutes between a patient's arrival at the emergency room and the time he/she is seen by a physician focuses on the "internal business processes perspective" of the balanced scorecard, as it is an indicator of the efficiency and effectiveness of the healthcare system's processes in delivering timely care to patients.

SSM Corporation,a Multinational Healthcare System,measures the Number of Minutes Between