A man of few words,Tom is a typically soft spoken and mild-mannered guy.However,recently,when in line to book tickets for the first show of a new movie starring his favorite actors,he yelled and created a scene as the tickets got sold out before his turn at the counter.Which of the following motivations of consumer misbehavior best explains Tom's behavior?
A) Thrill-seeking
B) Differential association
C) Pathological socialization
D) Provocative situational factors
E) Opportunism

Question

Quizplus · Accepted Answer

Tom's behavior can be explained by provocative situational factors, where he was provoked by the situation where the tickets for the first show of his favorite movie got sold out before his turn. This caused him to yell and create a scene, which is not his usual behavior.

A Man of Few Words,Tom Is a Typically Soft Spoken