Scenario: ABC International
Employees at ABC International have been frustrated with the management on just about everything.The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems.Both sides have decided to seek third-party dispute resolution.Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
-Employees at ABC International appear to prefer which of the following types of third-party intervention?

Question

Quizplus · Accepted Answer

Mediation is a third-party intervention that allows both parties to have a high level of process control while the mediator facilitates the communication and negotiation process to help them reach a mutually beneficial agreement. This option satisfies the employees' preference for high process control and does not necessarily give the management a high level of decision control, as the mediator is a neutral party who does not impose decisions on either side.

Scenario: ABC International Employees at ABC International Have Been Frustrated with the Management