Emotional labor is defined as any situation in which:
A)you get upset with customers at times when you are supposed to remain calm.
B)you begin to feel burned out from facing too many customers in one day.
C)you don't realize that your emotions are causing you to act differently toward someone than you had intended.
D)all of the above are part of the emotional labor definition.
E)none of the above represents the emotional labor definition.

Question

Quizplus · Accepted Answer

Emotional labor is the act of managing and regulating one's emotions in order to meet the emotional demands and expectations of others, particularly in a work setting. It does not involve getting upset with customers or feeling burned out, nor does it refer to unintentional changes in one's behavior due to emotions.

Emotional Labor Is Defined as Any Situation in Which