________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.
A) Surface acting
B) EI
C) EVLN model
D) Deep acting
E) both 'A' and 'D'

Question

Quizplus · Accepted Answer

Surface acting involves modifying one's external expressions to match the required emotions while still maintaining different internal feelings. Deep acting, in contrast, involves trying to change one's internal feelings to match the required emotions.

________ Involves Modifying Behavior to Be Consistent with Required Emotions