When employees have higher job satisfaction they tend to:
A)provide friendlier service to customers.
B)get angry at customers more often than when they are dissatisfied with their jobs.
C)provide the same quality of customer service as when they were dissatisfied with their jobs.
D)provide more consistent service to customers because of their longer employment in the job.
E)do both 'A' and 'D'.

Question

Quizplus · Accepted Answer

Higher job satisfaction leads to employees providing friendlier service to customers (A) and being more likely to stay with their employer for longer periods of time, leading to more consistent service (D). Option B is unlikely as job satisfaction usually leads to a more positive attitude towards work, including interactions with customers. Option C is also unlikely as job satisfaction has been linked to better job performance overall.

When Employees Have Higher Job Satisfaction They Tend To