Business organizations achieving good quality benefit in a variety of ways, including a positive reputation for quality, increased customer loyalty, and lower production costs.
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Q3: An organization achieves quality by consistently meeting
Q5: The dimensions of product and service quality
Q6: Quality of conformance refers to the degree
Q9: High Quality and low prices are both
Q16: Medical malpractice claims are an example of
Q16: Product design choices are usually the result
Q17: Broadly defined, quality refers to the ability
Q17: Reducing the variations in our product or
Q19: User instructions and follow-up services after delivery
Q20: The Baldrige award can only be won
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