The dimensions of product and service quality are too abstract to be applied operationally.

Question

Quizplus · Accepted Answer

The dimensions of product and service quality are not abstract and can be applied operationally. For example, the dimensions of product quality include performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. The dimensions of service quality include reliability, responsiveness, assurance, empathy, and tangibles. These dimensions can be used to measure and improve the quality of products and services.

The Dimensions of Product and Service Quality Are Too Abstract