One step that isn't part of service blueprinting is:
A)Eliminate boundaries for the service and decide on the level of interaction needed
B)Identify and determine the sequence of customer and service actions and interactions
C)Develop time estimates for each phase of the process
D)Understand the time variability involved
E)Identify potential failure points and develop a plan to minimize them

Question

Quizplus · Accepted Answer

Eliminating boundaries for the service is not a step in service blueprinting. Service blueprinting involves defining boundaries, identifying actions, estimating time, understanding variability, and identifying failure points.

One Step That Isn't Part of Service Blueprinting Is