A formal way to document customer requirements is:
A)consumer surveys
B)quality function deployment (QFD)
C)focus groups
D)Delphi technique
E)sales/marketing matrix

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a formal and systematic approach to document customer requirements. It involves translating customer needs into specific technical characteristics and requirements for a product or service. QFD utilizes matrices to organize and prioritize the gathered information, ensuring that the final product or service meets the customer's needs and expectations. While the other options can also provide valuable insight into customer requirements, QFD is a more structured and comprehensive method for documenting these requirements.

A Formal Way to Document Customer Requirements Is