Regarding customer relations, advice passed on by veteran project managers includes:
A)Speak with one voice
B)Speak in precise terms
C)Speak the language of the customer
D)Both A and B are correct
E)Both A and C are correct

Question

Quizplus · Accepted Answer

Speak with one voice.Nothing erodes confidence in a project more than for a customer to receive conflicting messages from different project members.The project manager should remind team members of this fact and work with them to ensure that appropriate information is shared with customers.Also speak the language of the customer.Too often project members respond to customer inquiries with technical jargon that exceeds the customer's vocabulary.Project managers and members need to describe problems, trade-offs, and solutions in ways that the customer can understand.

Regarding Customer Relations, Advice Passed on by Veteran Project Managers