Which of the following is reflected in the saying "Seek first to understand, then to be understood"?
A)Separate people from the problem
B)Be honest
C)Focus on interests, not positions
D)Invent options for mutual gain
E)When possible, use objective criteria

Question

Quizplus · Accepted Answer

When focusing on interests, it is important to practice the communication habit: Seek first to understand, then to be understood.This involves what Stephen Covey calls empathetic listening, which allows a person to fully understand another person's frame of reference-not only what that person is saying but also how he or she feels.Covey asserts that people have an inherent need to be understood.He goes on to observe that satisfied needs do not motivate human behavior, only unsatisfied needs do.

Which of the Following Is Reflected in the Saying "Seek