When a manager acts toward a customer in a favorable way in the hope that the customer will return for future purchases,this is an example of:

Question

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This scenario demonstrates the principle of reciprocity, which states that individuals tend to feel obligated to return a favor. The manager is acting favorably towards the customer with the expectation that the customer will return in the future, thus reciprocating the previous positive experience. Utilitarianism, realism, and manipulation are not relevant concepts in this context.

When a Manager Acts Toward a Customer in a Favorable