Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:
A)the highest level of emotional intelligence.
B)the highest level of negative affectivity.
C)a high degree of continuance commitment.
D)all of these.
E)the highest level of emotional intelligence and a high degree of continuance commitment.

Question

Quizplus · Accepted Answer

The ability to calm upset employees and get others enthusiastic indicates a high level of emotional intelligence, which involves the ability to understand and manage one's own emotions as well as the emotions of others. The other options do not fit with this scenario. Negative affectivity refers to a tendency to experience negative emotions, which is not consistent with Claude's ability to calm employees. Continuance commitment refers to an employee's perceived need to stay with an organization due to high costs of leaving, and does not relate to Claude's abilities in this scenario.

Claude Is Usually Able to Calm Employees When They Are