The positive effect of job satisfaction on customer satisfaction is most clearly explained by:
A)organizational commitment.
B)emotional intelligence.
C)affective commitment.
D)service profit chain model.
E)None of the choices are correct.

Question

Quizplus · Accepted Answer

The service profit chain model suggests that employee satisfaction and job satisfaction lead to improved service quality, which in turn leads to increased customer satisfaction and loyalty. Therefore, the positive effect of job satisfaction on customer satisfaction can be best explained by the service profit chain model.

The Positive Effect of Job Satisfaction on Customer Satisfaction Is