A company's value chain identifies:
A) the steps it goes through to convert its net income into value for shareholders.
B) the primary activities and related support activities it performs in creating customer value.
C) the series of steps it takes to get a product from the raw materials stage into the hands of end users.
D) the activities it performs in transforming its competencies into distinctive competencies.
E) the competencies and competitive capabilities that underpin its efforts to create value for customers and shareholders.

Question

Quizplus · Accepted Answer

A company's value chain identifies the primary activities and related support activities it performs in creating customer value. This includes activities such as inbound logistics, operations, outbound logistics, marketing and sales, and service. The value chain helps companies understand where they can improve efficiency and effectiveness in creating customer value.

A Company's Value Chain Identifies