Question 1

All of the following are arguments regarding how managing diversity can provide a competitive advantage except _________.
A)turnover reduction
B)cost
C)market share
D)flexibility

Accepted Answer

A

Question 2

An example of an internal pressure that affects organization's training needs is _____________
A)the need to develop managers with a global perspective.
B)failure to provide training.
C)managing workforce diversity.
D)basic skills training.

Accepted Answer

B

Question 3

Excluding women and minority employees from training programs
A)violates the Age Discrimination in Employment Act.
B)is acceptable if it does not affect their pay.
C)is acceptable if "business necessity" can be shown.
D)violates Title VII of the 1964 Civil Rights Act.

Accepted Answer

Excluding women and minority employees from training programs violates Title VII of the 1964 Civil Rights Act, which prohibits discrimination based on race, color, religion, sex, or national origin in employment practices. Business necessity cannot justify discrimination.

Question 4

____ percent of companies require mandatory cultural training for international assignments
A)15
B)25
C)35
D)55

Accepted Answer

25 percent of companies require mandatory cultural training for international assignments.

Question 5

If an expatriate were assigned to ___________ the rigor of their pre-departure training should be highest for which of the following country assignments?
A)Vietnam
B)Canada
C)Scotland
D)France

Accepted Answer

Vietnam is a country with a vastly different culture and language than the Western world. Expatriates going to Vietnam would face significant challenges in terms of adapting to the local culture and may face cultural shock. Therefore, the rigor of their pre-departure training should be highest to prepare them for the unique challenges they will face in Vietnam.

Question 6

For overseas assignments that require a considerable degree of interpersonal interaction,the best type of training method is ______________
A)interactive video
B)e-learning
C)case studies
D)experiential

Accepted Answer

Experiential training methods, such as simulations, role plays, and live practice sessions, offer the opportunity for participants to actively engage in real-life situations and practice interpersonal skills in a safe environment. This type of training has been found to be particularly effective for developing cross-cultural communication skills and enhancing cultural awareness, which are crucial for success in overseas assignments. Interactive video, e-learning and case studies can also be useful training methods, but they may not provide the same level of interactivity and real-world simulations as experiential training.

Question 7

Cross-cultural preparation
A)should not include families,because they are not the company's responsibility.
B)focuses on preparing the plant in the other country for a newcomer.
C)should help to prepare the expatriate and his/her family for cultural differences.
D)is not necessary for the overseas assignment if he/she is chosen carefully.

Accepted Answer

Cross-cultural preparation should include preparing the expatriate and his/her family for cultural differences. This helps to ensure a successful overseas assignment by reducing culture shock and aiding in the adjustment process. It is important for both the employee and their family to be prepared for the new cultural environment.

Question 8

Key component of effective managing diversity programs include all except _______
A)top management support.
B)improving relations with external stakeholders.
C)make work/life balance initiatives such as flextime available.
D)issue company uniforms to all employees to foster a sense of company unity.

Accepted Answer

Issuing company uniforms does not necessarily contribute to managing diversity programs. The other options (A, B, and C) are all important components for effective managing diversity programs.

Question 9

Use of ___________ is growing due to their knowledge and lower cost.
A)host-country nationals
B)expatriates
C)third-country nationals
D)parent-country nationals

Accepted Answer

The answer of Use of ___________ is growing due to...

Question 10

Which of the following is not an example of a situation that may result in legal action?
A)Failing to provide adequate training.
B)Requiring attendance in training employees may find offensive.
C)Failure to ensure equal treatment during training.
D)Requiring trainees travel offsite for training.

Accepted Answer

Requiring trainees to travel offsite for training may be an inconvenience or a logistical issue, but it is not typically a situation that would result in legal action. The other options all involve potential discrimination or neglect of an employer's responsibilities to ensure a safe and equitable workplace, which could result in legal action being taken.

Question 11

___________ is a country high on femininity while ________ is a country high in masculinity.
A)France,Netherlands
B)Germany,Japan
C)Netherlands,Japan
D)Netherlands,Russia

Accepted Answer

The Netherlands is known to have a high level of femininity as it has a focus on work-life balance, equality, and quality of life. Meanwhile, Japan is known for high levels of masculinity as it places a strong emphasis on competition, hard work, and achievement.

Question 12

Which of the following is not associated with long-term success of diversity programs?
A)Managers are rewarded for progress toward diversity goals.
B)Diversity goals are tied to business objectives.
C)Diversity programs are evaluated in terms of productivity.
D)Employee feedback is collected and management responds to it.

Accepted Answer

While evaluating diversity programs in terms of productivity may show short-term success, it is not a reliable indicator of long-term success. Long-term success is better measured by the creation of an inclusive culture where employees feel valued and included, and diversity is seen as a business asset. The other choices (A, B, and D) are associated with long-term success.

Question 13

Cultures high in __________ expect participation in exercises and questioning to be determined by status in the company or culture.
A)masculinity
B)power distance
C)individualism
D)time orientation

Accepted Answer

The answer of Cultures high in __________ expect participation in...

Question 14

An expatriate
A)works for a company in an assignment in another country.
B)is an employee who has left the firm to join another company.
C)works in a country other than their country of origin.
D)is alien working for a U.S.company in the U.S.

Accepted Answer

The answer of An expatriate
A)works for a company in an...

Question 15

An employee who has a country of origin from both the parent country and host country where they work.
A)parent-country national
B)expatriate
C)host-country national
D)third-country national

Accepted Answer

A third-country national, or TCN, is an employee who has a country of origin different from both the parent country of the organization and the host country where they work.

Question 16

The goals of diversity training include all of the following except
A)to eliminate values,stereotypes,and managerial practices that inhibit employees' development.
B)to allow employees to contribute to organizational goals regardless of their race,gender,religion,sexual orientation,cultural background,or family status.
C)to promote equal access to jobs and training opportunities.
D)to facilitate succession planning.

Accepted Answer

While diversity training can have an impact on the talent pipeline and support succession planning, it is not typically a primary goal. The primary goals are focused on promoting equality and eliminating barriers to development and contribution, as outlined in choices A, B, and C.

Question 17

Surveys of diversity training efforts have found all except _____
A)the most common area addressed is the pervasiveness of stereotypes,assumptions and biases.
B)over 50% of respondents report programs have a long term effect.
C)three-fourths of respondents leave training with a positive attitude toward diversity.
D)fewer than one-third of companies do a long-term evaluation.

Accepted Answer

Surveys have found that fewer than 50% of respondents report that diversity training programs have a long-term effect.

Question 18

___________ is (are)an example of a high rigor training method.
A)Briefing employee's performance at all possible times during the day
B)Role play
C)Videos
D)Case studies

Accepted Answer

The answer of ___________ is (are)an example of a high...

Question 19

Which of the following is not a potentially dangerous legal situation for employers?
A)An employee being injured during a training activity.
B)Breach of confidentiality.
C)Offering a training course that some employees may have already had.
D)Using copyrighted material without permission.

Accepted Answer

While offering a training course that some employees may have already had may not be effective or efficient, it is not a legal danger to the employer. The other options all involve potential legal liabilities and should be avoided.

Question 20

The ___________ allows employers to deduct the cost of training provided to employees as a business expense.
A)Employer Assistance Program
B)Educational Reimbursement Program
C)IRS Code 19,Section 3
D)Employment Training Expenses Act

Accepted Answer

The answer of The ___________ allows employers to deduct the...

Quiz 10: Special Issues in Training and Employee Development

All of the following are arguments regarding how managing diversity can provide a competitive advantage except _________.

An example of an internal pressure that affects organization's training needs is _____________

Excluding women and minority employees from training programs

____ percent of companies require mandatory cultural training for international assignments

If an expatriate were assigned to ___________ the rigor of their pre-departure training should be highest for which of the following country assignments?

For overseas assignments that require a considerable degree of interpersonal interaction,the best type of training method is ______________

Cross-cultural preparation

Key component of effective managing diversity programs include all except _______

Use of ___________ is growing due to their knowledge and lower cost.

Which of the following is not an example of a situation that may result in legal action?

___ is a country high on femininity while is a country high in masculinity.

Which of the following is not associated with long-term success of diversity programs?

Cultures high in __________ expect participation in exercises and questioning to be determined by status in the company or culture.

An expatriate

An employee who has a country of origin from both the parent country and host country where they work.

The goals of diversity training include all of the following except

Surveys of diversity training efforts have found all except _____

___________ is (are) an example of a high rigor training method.

Which of the following is not a potentially dangerous legal situation for employers?

The ___________ allows employers to deduct the cost of training provided to employees as a business expense.