FaberRoad, a respected courier brand, is fast losing its market share to competitors who do overnight deliveries of packages or offer lower prices. The company's research department has found that many customers care more about knowing exactly when a package will arrive than getting it the next day. Which strategy would best address the current state of FaberRoad and help it regain its market?
A)employing night delivery drivers at a high cost and maintenance charges
B)developing radio tags that could be attached to packages to allow for real-time tracking by customers' PCs and mobile phones
C)diversifying the different types of packages that can be transported and enabling booking through calls
D)acquiring small transportation companies with cheaper trucks and tempos, rebranding, and using them for deliveries
E)engaging in expensive advertising with new tag lines and famous celebrities to enhance its brand image in the market

Question

Quizplus · Accepted Answer

Developing radio tags that allow customers to track their packages in real-time would meet the demand for knowing exactly when a package will arrive. This would give FaberRoad an advantage over competitors who only offer overnight deliveries or lower prices. Additionally, this strategy would not require significant additional costs for employing night delivery drivers or acquiring new transportation companies.

FaberRoad, a Respected Courier Brand, Is Fast Losing Its Market