Terry works doing oil changes and is sick and tired of rude customers. Terry decides to purposely use the wrong type of oil for the next rude customer knowing that it will harm the customer's engine in the long run but won't be traceable or noticed immediately. If Terry does this, his behavior would be a form of ______.
A) counterproductive behavior
B) citizenship behavior
C) creative property deviance
D) collateral theft
E) production deviance

Question

Quizplus · Accepted Answer

Terry's behavior of intentionally using the wrong type of oil for a customer, with the knowledge that it will harm their engine in the long run, would be a form of counterproductive behavior. This behavior involves actions or behaviors by employees that intentionally harm or undermine the organization and its goals, such as intentionally providing poor service or products to customers.

Terry Works Doing Oil Changes and Is Sick and Tired